Shipping & Returns

Domestic & International Shipping

Currently, we offer FREE SHIPPING with orders over $75+ and with anything less, we offer Standard Shipping at $7

Shipping rates are subject to change at any point, depending on provider fee increases and exchange rate fluctuations.

We are located in New York, USA and ship domestically via USPS.

We are currently NOT shipping internationally at this time.

Returns & Exchanges

We understand that when shopping online sometimes we purchase the wrong size or don't love the color. If that is the case, we encourage you to contact us via email (littlegooseandgaggle.com) to set up an exchange or refund, subject to stock availability or any other limitations.

Please contact Little Goose & Gaggle (littlegooseandgaggle@gmail.com) prior to making a return. General returns (those not of a defect in manufacturing and/or workmanship) must be made within 14 days of delivery. After 14 days all purchases are final with no returns, exchanges, or shop credit provided. Please make sure to check what items are final sale. Please provide the following in your email:

  • your order #

  • the item(s) you wish to return and/or exchange

  • photos of any defects

Returns must be in the mail on their way back to us within 7 days of our approval of a return (based on the date on the postmark). 

Please note that the customer is responsible for paying all return shipping fees. We suggest that you ship the item(s) back with tracking information to ensure it is received by us. If you ship without tracking, we may not receive the return and cannot issue refunds on items that have not been received. We do not accept returns in person due to safety and security concerns.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags (if any were included). We understand that kids may have tried it on for size, or to see if they are comfortable with the fabric/tags.

All returns are subject to a 10% restocking fee. This is an administrative fee that covers the costs associated with the original shipping, as well as the time to inspect and process the return. This restocking fee may be waived or reduced at the absolute and sole discretion of Little Goose & Gaggle.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your original method of payment. It may take 3-5 business days for the refund to reflect in your account or on your credit card, based on the time for the credit to work through the financial system.

Damaged or Faulty Goods

We have taken the time to describe each item as accurately as possible but are human and sometimes make mistakes. Sometimes manufacturer's defects happen. Let us know! We may be able to replace items if they are defective or damaged, depending on available stock. If a replacement is not available, we may be able to exchange for a similar value item or refund that portion of your order.  

We highly recommend that you open all items when you initially receive them. Please let us know of any initial defects or missing pieces within 14 days of delivery. After 14 days we will be unable to provide replacements or exchanges. (this timing is in place to help manage inventory levels during high volume periods).

Please provide the following in your email:

  • your order #

  • the item(s) with any issues

  • photos of any defects

If a defect has occurred please email us at littlegooseandgaggle@gmail.com and we'll see what we can do.

Fulfillment Mistakes

If we have made a mistake and sent you the wrong item, we will figure out a way to make it right - we'll replace items if we still have stock available, work with you to figure out replacement items, or offer a refund.

Fulfillment mistakes made that result in the shipment of incorrect products to you will absolutely be accepted for return. Little Goose & Gaggle will cover all shipping costs for you to return the incorrect items, as well as to mail out your replacement items.